LATEST STORY

4 min

Endpoint monitoring and management

As we move forward into 2021, despite all the changes that the WFA (Work from Anywhere) shift has wrought, most of us consider desktops and laptops the most vulnerable targets.

Joshua Liberman

Marketing your product during a pandemic — a startup founder’s dilemma

Arvind Parthiban

Startup

Marketing

2 min

Introducing SuperPod Bytes — a new way of doing podcasts

Arvind Parthiban

Startup

Hiring

3 min

How to structure your engineering-product org for faster delivery

Jayakumar Karumbasalam

FEATURED AUTHORS

1 of 4

Vera Tucci

Co-founder and COO at T-Consulting

Esther Shein

Contributing writer

Monica Maria

Content Marketing Manager

Christopher Barber

CEO at Cheaper Than A Geek®

OLDER STORIES

1 0

RMM

Cybersecurity

4 min

Endpoint monitoring and management

As we move forward into 2021, despite all the changes that the WFA (Work from Anywhere) shift has wrought, most of us consider desktops and laptops the most vulnerable targets.

Joshua Liberman

2 1

MSP

3 min

Disaster recovery as a service 101

A quality solution for backups is an essential offering as an MSP. Disaster Recovery as a service is a great way to sell those solutions to your clients and make a good margin.

Mike Herrington

3 2

MSP

Operations

3 min

Having trouble pricing a solution per user? Here's what you need to do.

If you’re a managed service provider there are a lot of different ways to price your services.

Mike Herrington

4 3

MSP

Operations

3 min

Building your dream team for your MSP business

It's exciting when your MSP starts to grow. It's even more challenging when you realize that you can't do it all yourself.

Mike Herrington

5 4

MSP

Operations

5 min

Standardizing the service stack

One of the more commonly repeated tropes you will encounter as an MSP is the need to standardize your “stack,” that is, your offerings and the tools you use to deliver them. Like many of these aphorisms, there is some real wisdom here, but things are never as simple as thought leaders would have you believe. With that in mind, we can look at this admonition in a bit more detail to see why it is worth the effort to achieve.

Joshua Liberman

6 5

General

MSP

7 min

How MSPs are pivoting to meet client needs in a post-pandemic world

For many of us, the word “pivot” became a standard part of our vernacular in 2020 as we dealt with unprecedented change in our business and personal lives. With countless numbers of businesses forced to shift their employees to a remote work paradigm — and many unprepared to do so — managed service providers became saviors.

Esther Shein

7 6

MSP

General

7 min

Building a rock-solid MSP tech stack

There are a lot of things to think about when starting or growing your MSP. One important topic that shouldn’t be overlooked is building a rock-solid MSP tech stack.

Mike Herrington

8 7

MSP

Operations

4 min

Business resilience for MSPs

The concept of business continuity plans has been around since the 1970s. It was developed as a means to minimize technical and operational difficulties after a hazard.

Sourav Borah

9 8

MSP

4 min

The future of IT — MSP, in-house, or both?

The future is bright for those of us in the managed services (MSP) business.

Mike Herrington

10 9

General

6 min

So you got your first IT job at an MSP. What now?

Starting a new job is like learning how to play a game. You start as a rookie. Anxious, nervous, and a raw passion to prove yourself.

Sanjeev NC

11 10

Startup

Marketing

4 min

Marketing your product during a pandemic — a startup founder’s dilemma

This time last year, my cofounder Jayakumar and I launched SuperOps.ai.

Arvind Parthiban

12 11

MSP

PSA

6 min

Ticketing system and PSAs for new/small MSPs

Every new business has some growing pains as they are starting up. There is a certain learning curve they must face, and sometimes we learn through hard experience. A good example of this for MSPs is where to move to a PSA and get those tickets out of your inbox.

Mike Herrington

13 12

MSP

Marketing

4 min

Organic & paid lead generation for your MSP

Most small MSPs start off by growing organically. You do some work for a client, do a great job, and get recommended to someone else. That’s a great way to grow.

Mike Herrington

14 13

MSP

Cybersecurity

5 min

Firewall management in 2021

A few years ago, many MSPs were happy enough to place a firewall, set it up, and walk away.

Joshua Liberman

15 14

MSP

Pricing

6 min

Clients re-shopping your hardware quote? Here's what you need to do.

Remember that it all starts with trust. If you’re running an MSP, you should be seeking to have a trust relationship with each client.

Mike Herrington

16 15

MSP

ComplianceOps

3 min

Why the hosted model makes more sense for growing MSPs

Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.

Esther Shein

17 16

MSP

General

5 min

How MSPs can nail their social media strategy for better branding

There are a lot of successful MSP owners that have an engineering background. Configure that firewall? No problem. Set up that VLAN? Piece of cake. Manage social media marketing effectively for your MSP? Uhhhh…sounds like a challenge.

Mike Herrington

18 17

MSP

SEO

5 min

SEO playbook for ranking your MSP business on Google search

One of the most cost-effective ways to market your MSP is by having a strong digital marketing plan. The core of any digital marketing plan is effective SEO.

Mike Herrington

19 18

MSP

3 min

The impact of AI on MSPs and what to expect in 2021

Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.

Esther Shein

20 19

MSP

RMM

3 min

The argument for using PowerShell in your RMM scripting

Microsoft PowerShell is a versatile and powerful scripting language that can be used across multiple platforms. It allows IT administrators greater flexibility in scripting and opens a world of possibilities.

Mike Herrington

21 20

MSP

General

6 min

Why MSPs should take care of your IT needs

In the current scenario, IT becomes imperative as a business grows. But there are many intricacies involved in optimizing a business’s IT needs. An MSP simplifies the process and takes the load off the business owners.

Sourav Borah

22 21

MSP

Pricing

4 min

Popular MSP pricing models and what's best for your business

When you're growing a managed service provider (MSP) business, you'll have to face a lot of questions along the way. One of the big ones is how you package and sell your services. Specifically, what pricing model should you use? We'll review four popular pricing models for MSPs and the advantages and disadvantages of each.

Mike Herrington

23 22

MSP

General

3 min

A note on supporting mental health in your MSP workplace

Isolation and work pressure don’t blend well. Unfortunately, with remote work fast becoming the new normal (thanks to 2020—the year of chaos), people have little choice but to go through this blend of isolation and work pressure alone. A year full of unprecedented twists and turns, it took its toll on MSP owners and employees.

Sourav Borah

24 23

MSP

Sales

3 min

MSP sales 101

Many IT services businesses are started by engineers. They’re good at fixing problems and have a way with clients. This leads to growth by referral and word of mouth. The problem with this is that it’s not a scalable or repeatable solution. If you want the business to continue to grow you need to start selling.

Mike Herrington

25 24

MSP

HaaS

3 min

Driving the hardware replacement cycle

As we pass our “Coronaversary” this week, the issue that has captured the attention of our clients is the need for enhanced IT security. The equipment replacement cycle has taken retrograde steps. It is time to take a look at what drives the replacement cycle and what impedes it.

Joshua Liberman

26 25

MSP

Customer service

3 min

A note on customer excellence for MSPs

Your customer service is the backbone of your IT managed services business. The way you deliver that customer service is a true reflection of your brand, and it is critical to get it exactly right. The question though is how to define what customer service really means. Many would define it as fast, friendly responses to customer requests. I would argue that “fast and friendly” is just not setting the bar high enough.

Joshua Liberman

27 26

Startup

Hiring

3 min

How to structure your engineering-product org for faster delivery

Building software is easy. At least it used to be. All you needed was a small team of full-stack engineers with an idea, a good understanding of your ideal users, and of course, the ability to write code. Everyone did everything — participating in DevOps, writing code, being well-versed in security practices, and bringing new feature ideas for the product roadmap. Ah, the good ol’ days, I tell you.

Jayakumar Karumbasalam

28 27

MSP

Customer experience

3 min

How managed service providers can delight customers and improve retention

In a market that remains hot during the pandemic, it’s a good time to work more closely than ever with your customers, some of whom may be struggling to keep their heads above water.

Esther Shein

29 28

MSP

Operations

3 min

Why are managed service providers scared of the word 'operations'?

If you are here reading this article, chances are you're going through one of the most common stages in the life of an MSP (managed service provider). It's probably been a few years since you started your business, and you feel that you still need to dot the i's and cross the t's.

Vera Tucci

30 29

Startup

Marketing

2 min

Introducing SuperPod Bytes — a new way of doing podcasts

We're doing to podcasts what Twitter did to blogs. We're starting a new wave of short, tightly produced podcasts called SuperPod Bytes because, seriously, who has the time?

Arvind Parthiban

31 30

MSP

Marketing

4 min

6 marketing basics for managed service providers

Many owners of Managed Service Provider (MSP) businesses come from a technical background. They are frequently engineers that have excelled in their field and have exceptional people skills. It allows them to grow a business organically.

Mike Herrington

32 31

MSP

Marketing

3 min

MSP content marketing starter guide

Content marketing is an important part of a digital marketing campaign and can yield significant results if done correctly. It can help increase your rankings on google and your online brand. Here a few tips for excellent content marketing and one pitfall MSPs sometimes fall into.

Mike Herrington

33 33

MSP

Customer Service

3 min

7 ways how managed service providers can enhance customer experience

As many of you know, customer service is the new battleground for managed service providers (MSPs). It drives both your client retention and referral generation. Like everything else we do, having systems built around customers will make it work with repeatable, measured success.

Christopher Barber

34 34

MSP

Local business

4 min

Your local expertise is your competitive MSP advantage. Lean into it.

One of the things I enjoy the most about my job as the CEO of a marketing agency that caters specifically to MSPs is that I get to see a bird's eye view of the trends happening in the industry.

Nate Freedman

35 35

MSP

Helpdesk

3 min

6 tips for effective MSP helpdesk operations

There are a lot of things to think about when you start a new MSP. How to structure your helpdesk and planning service delivery should be high on your list.

Mike Herrington

36 36

Partnership

Marketing

2 min

How to generate thousands in revenue by nurturing partnerships with fellow MSPs

The lead generation for your MSPs takes a whole different turn when you stop seeing them as competition and start treating them as partners to help you grow.

Praveen Ramesh

37 37

MSP

Tech stack

4 min

What to consider for your tech stack when starting a new MSP business

Getting a new Managed Service Provider business up and running can be a challenge. There are a lot of things to think about. One important facet of the business is choosing your tech stack.

Mike Herrington

38 38

MSP

MSSP

3 min

To be or not to be an MSSP in 2021

As your MSP practice matures, you will tackle everything from hiring to firing, marketing, vendor relations, and growing your offerings. And while every MSP realizes that security is their oxygen and without it, they die, at some point, they will have to make the call as to whether to go all-in on security or to outsource that expertise.

Joshua Liberman

39 39

MSP

Business

5 min

8 tips for launching a managed services business in 2021

The landscape of IT is evolving, and so are the services that Managed Service Providers are offering. If you are looking to launch a new managed service business in the coming year, being aware of these trends will help you shape your offering for maximum success.

Mike Herrington

40 40

MSP

Marketing

3 min

Building a successful marketing strategy for your MSP in the "new normal"

Last year, if someone asked me to make a list of some of the most consistent and reliable lead generation efforts available to MSPs, it may have included things like "lunch and learns." Conferences. Community events. Things like that.

Nate Freedman

41 41

MSP

Cybersecurity

3 min

Cybersecurity tips for MSPs

Anyone in the business of defending computer networks knows that attackers have the advantage over the long run. To secure a network, we must secure every device, entry point, and pathway and educate every end-user.

Joshua Liberman

42 42

MSP Marketing

3 min

4 ways to market your MSP during the holidays

Selling your MSPs services during the holidays can be a challenge. Doing so during a pandemic holiday season can be even more challenging. Here are 4 ways to market your MSP during the holidays.

Mike Herrington

43 43

MSP

Tips

5 min

Less-known hacks to grow your MSP business revenue

The managed services business model isn't the new kid on the block. It has been a part of the channel industry for nearly two decades now. Yet, growing its revenue has been a challenge.

Monica Maria

44 44

MSP

Revenue

4 min

6 ways to improve your MSP business' profit margins

Improving profit margins is one of the most crucial goals of an MSP business. But it's a challenging one too. Let's explore the steps necessary to expand your IT services and increase your revenue potential.

45 45

3 min

Boost MSP efficiency with unified PSA and RMM solution

Driving up efficiency is crucial to Managed Service Providers. We explore how a truly unified PSA and RMM solution can help you achieve this.

46 46

6 min

Why should your PSA and RMM be 'truly' unified?

While every tool vendor could market themselves as 'unified' solutions provider, only a handful are truly unified. In this blog, we explore the real need for unified PSA and RMM solutions and how they differ from integrated solutions.

Sanjeev NC

47 47

startup

4 min read

Every superhero has an origin story

Where did it all start? What sparked the beginning of a super new company that aims to build super cool products for MSPs? Read on to find out.

Arvind Parthiban

48 48

6 min read

MSP software and business automation: the case for AI

The MSP industry sees itself as a well-oiled engine. All the cogs and wheels seem to turn as they should. Why bother with AI — a technology that isn't mature? Let's find out.

Monica Maria

49 49

MSP

10 min read

How to become a successful MSP in the current market

A lot has changed in the last few months and it's essential to stay afloat and relevant in a world that's constantly evolving. How do you define success during turbulent times like these?

Monica Maria

50 50

MSP

7 min read

Navigating the new normal and other trends we weren't expecting — Part 1

Many things have happened since the start of 2020. But the pandemic gets an honorable mention because it brought the world to a standstill. What was its impact on the MSP market and how can we navigate the new normal?

Monica Maria

51 51

MSP

4 min read

Navigating the new normal and other trends we weren't expecting — Part 3

In part 3 of the series on how MSPs can navigate the new normal, we explore trends including market consolidation, automation, and AI, and how MSPs can evolve with these changing conditions.

Monica Maria

52 52

MSP

5 min read

Navigating the new normal and other trends we weren't expecting — Part 2

In part 2 of the series on how MSPs can navigate the new normal, we explore trends such as remote work, cloud acceleration, and cybersecurity.

Monica Maria

53 53

MSP

5 min read

What podcasts are MSPs listening to?

Great insights are being shared every day within the MSP community through audio. If you're new around here and aren't sure where to start, this is a great collection of the best MSP podcasts you should tune in to.

Praveen Ramesh

54 54

MSP

6 min read

Should you be working in Internal IT or MSP?

Sometimes you consider which road to take - internal IT or MSP. But IT is IT. How does it matter? There are subtle differences between the two. So which one is better? Let's discuss this.

Sanjeev NC

55 55

3 min read

AI and MSP Business Innuendo

Anyone have a clue of what's happening in the MSP industry or how AI is disrupting MSP businesses? No one seems to know or talk about it. Let's explore the impact AI will have on MSP businesses.

Arvind Parthiban

56 56

Startup

4 min read

ESOPs 101 — Know your stocks (Part 2)

Did you know there is another compensation structure similar to ESOPs? Well, it's called RSUs and this post is dedicated to what it is all about and how you can save tax on both RSUs and ESOPs.

Arvind Parthiban

57 57

general

4 min read

What every startup founder needs to learn from Star Trek?

I am a big fan of Star Trek, not only because I believe it's a great TV franchise, but also because it exudes great many lessons that startup founders can borrow.

Arvind Parthiban

58 58

startup

8 min read

ESOPs 101 — Know your stocks

ESOP, short for employee stock ownership plan, provides employees a stake in the company — an ownership interest. But it also presents hiring challenges for founders because most people are unaware of its potential value. And that's what we set out to explore in this article.

Arvind Parthiban

59 59

general

3 min read

"Starting up during Covid times? Are you nuts?"

Are you wondering if starting up during these Covid times is a good idea? Arvind Parthiban, CEO & Co-founder of SuperOps.ai, shares his thoughts on the subject

Arvind Parthiban

60 60

general

4 min read

What’s in a company name? You’d be surprised to know!

Here are 7 useful tips for naming your SaaS startup, based on a true story

Arvind Parthiban

Endpoint monitoring and management

Marketing your product during a pandemic — a startup founder’s dilemma

Introducing SuperPod Bytes — a new way of doing podcasts

How to structure your engineering-product org for faster delivery

Marketing your product during a pandemic — a startup founder’s dilemma

Introducing SuperPod Bytes — a new way of doing podcasts

How to structure your engineering-product org for faster delivery

Stay up-to-date on all things SuperOps.ai

Endpoint monitoring and management

Disaster recovery as a service 101

Having trouble pricing a solution per user? Here's what you need to do.

Building your dream team for your MSP business

Standardizing the service stack

How MSPs are pivoting to meet client needs in a post-pandemic world

Building a rock-solid MSP tech stack

Business resilience for MSPs

The future of IT — MSP, in-house, or both?

So you got your first IT job at an MSP. What now?

Marketing your product during a pandemic — a startup founder’s dilemma

Ticketing system and PSAs for new/small MSPs

Organic & paid lead generation for your MSP

Firewall management in 2021

Clients re-shopping your hardware quote? Here's what you need to do.

Why the hosted model makes more sense for growing MSPs

How MSPs can nail their social media strategy for better branding

SEO playbook for ranking your MSP business on Google search

The impact of AI on MSPs and what to expect in 2021

The argument for using PowerShell in your RMM scripting

Why MSPs should take care of your IT needs

Popular MSP pricing models and what's best for your business

A note on supporting mental health in your MSP workplace

MSP sales 101

Driving the hardware replacement cycle

A note on customer excellence for MSPs

How to structure your engineering-product org for faster delivery

How managed service providers can delight customers and improve retention

Why are managed service providers scared of the word 'operations'?

Introducing SuperPod Bytes — a new way of doing podcasts

6 marketing basics for managed service providers

MSP content marketing starter guide

7 ways how managed service providers can enhance customer experience

Your local expertise is your competitive MSP advantage. Lean into it.

6 tips for effective MSP helpdesk operations

How to generate thousands in revenue by nurturing partnerships with fellow MSPs

What to consider for your tech stack when starting a new MSP business

To be or not to be an MSSP in 2021

8 tips for launching a managed services business in 2021

Building a successful marketing strategy for your MSP in the "new normal"

Cybersecurity tips for MSPs

4 ways to market your MSP during the holidays

Less-known hacks to grow your MSP business revenue

6 ways to improve your MSP business' profit margins

Boost MSP efficiency with unified PSA and RMM solution

Why should your PSA and RMM be 'truly' unified?

Every superhero has an origin story

MSP software and business automation: the case for AI

How to become a successful MSP in the current market

Navigating the new normal and other trends we weren't expecting — Part 1

Navigating the new normal and other trends we weren't expecting — Part 3

Navigating the new normal and other trends we weren't expecting — Part 2

What podcasts are MSPs listening to?

Should you be working in Internal IT or MSP?

AI and MSP Business Innuendo

ESOPs 101 — Know your stocks (Part 2)

What every startup founder needs to learn from Star Trek?

ESOPs 101 — Know your stocks

"Starting up during Covid times? Are you nuts?"

What’s in a company name? You’d be surprised to know!

Thanks for joining our pilot program! We're super stoked!