On burnout in IT phone support reaching frightening levels and how to curb it.

44% of companies say IT downtime can cost up to $1 million per hour. But revenue is not the only cost of downtime.

In recent times, the world of MSPs has evolved from a relatively new, burgeoning market to a highly competitive field—a field in which time is very much of the essence.

It's no secret that the MSP world is getting more competitive by the day. The industry is crowded; customer expectations are sky-high.

Business profitability and why is it more than an income greater than expenses.

Are you a vendor or a partner?

The world today runs on SaaS - Software as a Service. It has never been easier to plug in and use software to simplify and automate a variety of business processes. It’s no surprise that businesses, big and small, use a variety of cloud solutions to ramp up their operations. But it’s a different story for MSPs who manage and procure it for their clients.

In an ideal world, you don’t have to worry about business security. You don’t have to worry about data thefts. You don’t have to worry about losing your valuable business.

When acquisitions are not handled with care, all of us in the industry get affected.

The buzz around AI and machine learning refuses to quiet down. In recent years, professionals from a diverse array of industries have been taking interest in AI, ML, automation, and cybersecurity, and the manner in which these technologies are transforming the way people live.

The roles of a vCIO, the advantages and disadvantages of employing a vCIO, and what it means for MSPs.

There are dreams, and then there are DREAMS. “Road to 1 Million” is one of our DREAMS.

The significance of proper IT documentation and how to do it.

Cyber-attacks have grown in risk and complexity over the years, made apparent by the increasing number of large-scale data breaches and compromises in the news each day.

The great email fatigue is real.

Clients don't want to know or talk about MDR, firewall log reading, or security training, but they do want their business to be completely secure. Communicating the right message makes all the difference.

It's about time MSPs saw automation as a competitive edge.

Spoiler: It's not easy.

Don’t bring a knife to a gunfight. Bring a ticketing system.

A PSA built especially for MSPs? Does it make a difference?

Connect with your prospects and customers effectively by following these basics of email marketing.

Welcome to the SuperBook series, where we review books that will help you level up your MSP business. This edition covers “Updating servers doesn't grow your business” by Paul Green.

Cyberattacks can cause serious repercussions to a business that go beyond losing a few thousand dollars or losing a few clients. Is your single layer of defense good enough anymore?

To offer security to clients, MSPs must start at the very beginning - with client data.

Join Chris Timm, author, MSP owner, and expert on all things PSA, as he explains how to leverage your PSA tool to build a profitable MSP.

What does it take to be the modern MSP your clients are looking for?

The tech world is rife with AI startups, and every other company comes with a ‘.ai’ domain name, promising product features driven by AI. Why, SuperOps.ai is one too!

Cybersecurity: More than due diligence.

Heartfelt conversations, inspirational calls to action, 186 pints of beer and 8 bottles of wine - all this and more were consumed at our first in-person SuperSummit in London, focused on helping MSPs navigate the path to 1 million with ease.

It’s time to trade that extra documentation tool. For a tool that’s more effective. For a tool that's accessible. For a tool that’s built into your workspace. For SuperOps.ai.

TL;DR: Your MSP relies completely on your, and your technician’s, ability to deliver exemplary service to your clients. PSA helps you do just that.

A slowdown here, a downturn there, talk of recession is everywhere. But how does it affect us in the MSP world? And, what should you be doing to not just survive, but thrive?

What gets measured gets managed.

When modern warfare is increasingly being fought in the digital world as much as in the physical world, cybersecurity becomes a matter of prime concern. And MSPs become warriors on the digital frontlines as they focus on keeping their clients, ranging from Government organizations and business conglomerates to NGOs and small businesses, safe. 

You'll never wonder "What to do with this issue" again.

This is not yet another “The future of AI is here” article.

Richard Tubb, IT Business Growth Expert, and Scott Riley, Founder of Cloud Nexus, talk about the most powerful cloud tools for MSPs.

An in-depth look at outsourcing IT through managed services — the importance, benefits, and factors to keep in mind to ensure you outsource your ITSM with complete confidence.

With the revolutionary shift of workplaces from on-premise to remote, RMM has become a beloved addition in the world of MSPs.

A quick visual guide to the MSP industry, common challenges, and opportunities.

Not all acquisitions are made equal. Some are ideal marriages with synergies made in corporate heaven, while others are back alley deals gotten into for superficial convenience.

Mark Crall, VP of Sales at SuperOps.ai, and Chris Timm, Technical Director at Sondela Consulting, explain the best ways to use your PSA tool.

Getting work done is hard, projects feel all over the place, deadlines slip through the cracks. Not anymore.

As is well known nowadays, there is simply too much data in the world - and with it, the implied understanding that this data is stored on a system or a cloud.

Listen to Nityasha Wadalkar, Director of Product Marketing at Splashtop, and Mark Crall, VP of Sales at SuperOps.ai, as they weigh the need for a unified managed services platform.

Is your MSP business getting too big for one person to manage? Time to start working on your business rather than in it.

In the final part of this series on security, find out why Zero Trust Network Architecture should be baked into the core design of your networks.

Do what you do best and outsource the rest.

It’s never too early to get a PSA tool for your small business. Here’s how to get the right one.

Achieving fail-safe security isn’t easy, especially in today’s cloud-first, perimeter-less, digital workplace. That doesn’t mean it isn’t possible.

A Network File System (NFS) is a client/server internet protocol, created in 1984 by Sun Microsystems.

The term AIOps has been thrown around quite a lot over the past half-a-decade, if not more.

Products don’t sell themselves, it’s people who do. Here’s how to find the one for you.

AI is a demanding technology and when building an AI startup, you need to build for scale from day one.

Noise reduction has been a big talking point in the MSP industry for years now. MSPs have tried to lower the cacophony for a long time, but the reduction in noise has always come at the cost of visibility. Things needed to change.

Say goodbye to tab-tangos and context-switching. Say hello to productivity.

Learn how to build, deploy, and manage your security stack, in part three of this series on security.

Find out how SuperOps.ai gave software developers greater ownership of the feature building process by doing away with a separate Quality Assurance team.

The managed services industry has traps and pitfalls like any other. Not having the right tools is the easiest to avoid.

We at SuperOps.ai wanted to create a meaningful and long term impact this International Women’s Day. We are making a commitment.

So you want to start an MSP business but don’t know where to begin. The high growth potential of the managed services market leaves the industry ripe for disruption but you are probably not the only one who noticed it. Starting and running a business can be equal parts rewarding and daunting in this competitive environment. This post will help you make the right first steps.

To tier or not to tier - that’s always the question when building out the security offerings your MSP will offer clients. Find out what fits you best in this second part of the series that builds upon the personal experience of the author.

Profits stagnating, growth slowing down, clients not happy—sounds familiar? It may just be time to change your RMM tool.

MSPs should stop wasting time on email marketing strategies that do not work for them, and invest in the one that does work.

We have spent the past year crafting our SuperOps.ai platform with a lot of love, care and thought. It is now ready for you, to superpower your MSP. Read on to find out what we have been up to. 

All of us have different New Year’s resolutions as we’re gearing up for 2022. For some, it might be to start a new habit, and for others, it might simply be to do better than the last year.

The best and the brightest of the MSP industry walk into a bar.

If you're an MSP, chances are you use PowerShell (or any scripting tool) to automate a whole lot of tedious business tasks.

PowerShell is Microsoft's task automation platform that enables users to automate an array of tedious administrative tasks with the help of scripting (cmdlets or command-lets).

If you work in an MSP, you're probably tired of hearing about potential cybersecurity threats from pundits on the internet.

If you call tech support when something breaks, the first thing they ask is if you've updated to the latest version of the software (well, at least after they've asked you if you've tried switching it off and turning it back on again).

From providing break/fix services back in the day to now proactively monitoring thousands of devices at scale, MSPs have revolutionized the IT services industry.

Cybersecurity is one of the most crucial topics that is often discussed in the MSP space.

Ask a managed service provider what the most difficult part of their business is and most will point at lead generation and client acquisition.

The MSP industry is set to hit the 400 billion USD market cap by the end of this decade.

As the owner of an upcoming MSP, your prowess with handling technology is without question.

It’s been a month since Freshworks went public on the Nasdaq stock exchange.

You have to work to better your mental health.

Get busy making a life, not a living!

Building long-lasting customer relationships isn't easy.

Dynamic duos are an integral part of pop culture and history in general.

The advent of the lean startup methodology has proven to be the four-minute mile moment for new players in the IT industry.

Every network is different and so is every client. As an MSP, how can you maintain standards while tailoring your solutions to a client’s specific needs? 

Many cybersecurity pundits will tell you that it is not a question of whether you will be hacked but when.  Cyber resilience is all about planning for contingencies and various levels of failure(s).

Working in the MSP industry can be really stressful, even more so when the entire world shuts down and you have to work from home.

Growing your MSP means taking stock of where you are at this moment and owning it.

Social media has become an integral part of our lives, bringing both our personal and professional lives together.

If you’re an MSP and haven’t been under a rock, you probably have a pretty good idea that cloud computing is here to stay.

With companies popping up everywhere and tech being at the center of it, the need to effectively manage their IT needs is now more than ever.

Well, it happened; you got the promotion! You are now the service desk manager (SDM)!

There are a lot of different ways to mess up a backup solution for a client.

As companies worldwide continue to feel the impact of the pandemic, establishing a structured approach to the services delivery lifecycle is essential in reducing chaos in the professional services sector.

It’s never been a more critical time to outsource technology needs to an MSP