When modern warfare is increasingly being fought in the digital world as much as in the physical world, cybersecurity becomes a matter of prime concern. And MSPs become warriors on the digital frontlines as they focus on keeping their clients, ranging from Government organizations and business conglomerates to NGOs and small businesses, safe. 

You'll never wonder "What to do with this issue" again?

This is not yet another “The future of AI is here” article.

Richard Tubb, IT Business Growth Expert, and Scott Riley, Founder of Cloud Nexus, talk about the most powerful cloud tools for MSPs.

An in-depth look at outsourcing IT through managed services — the importance, benefits, and factors to keep in mind to ensure you outsource your ITSM with complete confidence.

With the revolutionary shift of workplaces from on-premise to remote, RMM has become a beloved addition in the world of MSPs.

A quick visual guide to the MSP industry, common challenges, and opportunities.

Not all acquisitions are made equal. Some are ideal marriages with synergies made in corporate heaven, while others are back alley deals gotten into for superficial convenience.

Mark Crall, VP of Sales at SuperOps.ai, and Chris Timm, Technical Director at Sondela Consulting explain the best ways to use your PSA tool.

Getting work done is hard, projects feel all over the place, deadlines slip through the cracks. Not anymore.

As is well known nowadays, there is simply too much data in the world - and with it, the implied understanding that this data is stored on a system or a cloud.

Listen to Nityasha Wadalkar, Director of Product Marketing at Splashtop, and Mark Crall, VP of Sales at SuperOps.ai, as they weigh the need for a unified managed services platform.

Is your MSP business getting too big for one person to manage? Time to start working on your business rather than in it.

In the final part of this series on security, find out why Zero Trust Network Architecture should be baked into the core design of your networks.

Do what you do best and outsource the rest.

It’s never too early to get a PSA tool for your small business. Here’s how to get the right one.

Achieving fail-safe security isn’t easy, especially in today’s cloud-first, perimeter-less, digital workplace. That doesn’t mean it isn’t possible.

A Network File System (NFS) is a client/server internet protocol, created in 1984 by Sun Microsystems.

The term AIOps has been thrown around quite a lot over the past half-a-decade, if not more.

Products don’t sell themselves, it’s people who do. Here’s how to find the one for you.

AI is a demanding technology and when building an AI startup, you need to build for scale from day one.

Noise reduction has been a big talking point in the MSP industry for years now. MSPs have tried to lower the cacophony for a long time, but the reduction in noise has always come at the cost of visibility. Things needed to change.

Say goodbye to tab-tangos and context-switching. Say hello to productivity.

Learn how to build, deploy, and manage your security stack, in part three of this series on security.

Find out how SuperOps.ai gave software developers greater ownership of the feature building process by doing away with a separate Quality Assurance team.

The managed services industry has traps and pitfalls like any other. Not having the right tools is the easiest to avoid.

We at SuperOps.ai wanted to create a meaningful and long term impact this International Women’s Day. We are making a commitment.

So you want to start an MSP business but don’t know where to begin. The high growth potential of the managed services market leaves the industry ripe for disruption but you are probably not the only one who noticed it. Starting and running a business can be equal parts rewarding and daunting in this competitive environment. This post will help you make the right first steps.

To tier or not to tier - that’s always the question when building out the security offerings your MSP will offer clients. Find out what fits you best in this second part of the series that builds upon the personal experience of the author.

Profits stagnating, growth slowing down, clients not happy—sounds familiar? It may just be time to change your RMM tool.

MSPs should stop wasting time on email marketing strategies that do not work for them, and invest in the one that does work.

We have spent the past year crafting our SuperOps.ai platform with a lot of love, care and thought. It is now ready for you, to superpower your MSP. Read on to find out what we have been up to. 

All of us have different New Year’s resolutions as we’re gearing up for 2022. For some, it might be to start a new habit, and for others, it might simply be to do better than the last year.

The best and the brightest of the MSP industry walk into a bar.

If you're an MSP, chances are you use PowerShell (or any scripting tool) to automate a whole lot of tedious business tasks.

PowerShell is Microsoft's task automation platform that enables users to automate an array of tedious administrative tasks with the help of scripting (cmdlets or command-lets).

If you work in an MSP, you're probably tired of hearing about potential cybersecurity threats from pundits on the internet.

If you call tech support when something breaks, the first thing they ask is if you've updated to the latest version of the software (well, at least after they've asked you if you've tried switching it off and turning it back on again).

From providing break/fix services back in the day to now proactively monitoring thousands of devices at scale, MSPs have revolutionized the IT services industry.

Cybersecurity is one of the most crucial topics that is often discussed in the MSP space.

Ask a managed service provider what the most difficult part of their business is and most will point at lead generation and client acquisition.

The MSP industry is set to hit the 400 billion USD market cap by the end of this decade.

As the owner of an upcoming MSP, your prowess with handling technology is without question.

It’s been a month since Freshworks went public on the Nasdaq stock exchange.

You have to work to better your mental health.

Get busy making a life, not a living!

Building long-lasting customer relationships isn't easy.

Dynamic duos are an integral part of pop culture and history in general.

The advent of the lean startup methodology has proven to be the four-minute mile moment for new players in the IT industry.

Every network is different and so is every client. As an MSP, how can you maintain standards while tailoring your solutions to a client’s specific needs? 

Many cybersecurity pundits will tell you that it is not a question of whether you will be hacked but when.  Cyber resilience is all about planning for contingencies and various levels of failure(s).

Working in the MSP industry can be really stressful, even more so when the entire world shuts down and you have to work from home.

Growing your MSP means taking stock of where you are at this moment and owning it.

Social media has become an integral part of our lives, bringing both our personal and professional lives together.

If you’re an MSP and haven’t been under a rock, you probably have a pretty good idea that cloud computing is here to stay.

With companies popping up everywhere and tech being at the center of it, the need to effectively manage their IT needs is now more than ever.

Well, it happened; you got the promotion! You are now the service desk manager (SDM)!

There are a lot of different ways to mess up a backup solution for a client.

As companies worldwide continue to feel the impact of the pandemic, establishing a structured approach to the services delivery lifecycle is essential in reducing chaos in the professional services sector.

It’s never been a more critical time to outsource technology needs to an MSP

Ransomware was thrust into the mainstream after the Colonial Pipeline cyberattack triggered panic buying and gas price hikes in many states.

No matter how well your current IT provider does their job, if they do not get security done right you are at risk

Artificial intelligence or AI has become much more than a buzzword in the IT industry over the last few years.

Marketing—this word is akin to a fever dream for a lot of managed service providers out there.

It’s an exciting thing to land a new managed service client. You want to make sure that they have a great experience right out of the gate with your company.

The pandemic came and changed the dynamics of the world’s business environment. Needless to say, MSPs had to make changes to their operations as well.

IT is the machinery behind any modern company’s services and operations.

A present-day MSP manages various kinds of assets in its clients' IT environments.

There is a lot to keep track of when managing your MSP. You need to make sure that your service offering is strong and that you are consistently meeting SLAs.

"SuperOps.ai? I haven't heard of it. Wouldn't it be better to join a big MNC like TCS, CTS, or Wipro?" "Are you sure you'll get your salary on time?" "What if the investors pull the plug and the company shuts shop? Do you have a backup plan?" "You have a family to take care of. Are you sure you want to take up a high-risk opportunity?"

Most advice on online marketing for managed service providers is very prescriptive. They just tell you what to do as if everyone should be doing the same thing.

Productivity and MSPs — it's a match made in heaven. As managed service providers, you're constantly optimizing to improve your clients' productivity.

The internet is rife with advice on when startups must hire their first marketer.

We all have pet peeves. And the longer you've been in an industry, the more pet peeves you might have.

A patch is a change to existing software, usually to improve usability and security. It plays an important role in increasing a software product’s longevity and ensures that the product lives up to current standards. Patch management makes the deployment of patches easier.

SMBs are no different than their larger counterparts when it comes to innovative technologies: They need them and are growing more dependent on advanced systems to stay competitive.

As we move forward into 2021, despite all the changes that the WFA (Work from Anywhere) shift has wrought, most of us consider desktops and laptops the most vulnerable targets.

A quality solution for backups is an essential offering as an MSP. Disaster Recovery as a service is a great way to sell those solutions to your clients and make a good margin.

If you’re a managed service provider there are a lot of different ways to price your services.

It's exciting when your MSP starts to grow. It's even more challenging when you realize that you can't do it all yourself.

One of the more commonly repeated tropes you will encounter as an MSP is the need to standardize your “stack,” that is, your offerings and the tools you use to deliver them. Like many of these aphorisms, there is some real wisdom here, but things are never as simple as thought leaders would have you believe. With that in mind, we can look at this admonition in a bit more detail to see why it is worth the effort to achieve.

For many of us, the word “pivot” became a standard part of our vernacular in 2020 as we dealt with unprecedented change in our business and personal lives. With countless numbers of businesses forced to shift their employees to a remote work paradigm — and many unprepared to do so — managed service providers became saviors.

There are a lot of things to think about when starting or growing your MSP. One important topic that shouldn’t be overlooked is building a rock-solid MSP tech stack.

The concept of business continuity plans has been around since the 1970s. It was developed as a means to minimize technical and operational difficulties after a hazard.

The future is bright for those of us in the managed services (MSP) business.

Starting a new job is like learning how to play a game. You start as a rookie. Anxious, nervous, and a raw passion to prove yourself.

This time last year, my cofounder Jayakumar and I launched SuperOps.ai.

Every new business has some growing pains as they are starting up.  There is a certain learning curve they must face, and sometimes we learn through hard experience. A good example of this for MSPs is where to move to a PSA and get those tickets out of your inbox.

Most small MSPs start off by growing organically. You do some work for a client, do a great job, and get recommended to someone else. That’s a great way to grow.

A few years ago, many MSPs were happy enough to place a firewall, set it up, and walk away.

Remember that it all starts with trust. If you’re running an MSP, you should be seeking to have a trust relationship with each client.

Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.

There are a lot of successful MSP owners that have an engineering background. Configure that firewall? No problem. Set up that VLAN? Piece of cake. Manage social media marketing effectively for your MSP? Uhhhh…sounds like a challenge.

One of the most cost-effective ways to market your MSP is by having a strong digital marketing plan. The core of any digital marketing plan is effective SEO.

Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.

Microsoft PowerShell is a versatile and powerful scripting language that can be used across multiple platforms. It allows IT administrators greater flexibility in scripting and opens a world of possibilities.