Firewall management in 2021
A few years ago, many MSPs were happy enough to place a firewall, set it up, and walk away.
As we pass our “Coronaversary” this week, the issue that has captured the attention of our clients is the need for enhanced IT security. The equipment replacement cycle has taken retrograde steps. It is time to take a look at what drives the replacement cycle and what impedes it.
Your customer service is the backbone of your IT managed services business. The way you deliver that customer service is a true reflection of your brand, and it is critical to get it exactly right. The question though is how to define what customer service really means. Many would define it as fast, friendly responses to customer requests. I would argue that “fast and friendly” is just not setting the bar high enough.
As your MSP practice matures, you will tackle everything from hiring to firing, marketing, vendor relations, and growing your offerings. And while every MSP realizes that security is their oxygen and without it, they die, at some point, they will have to make the call as to whether to go all-in on security or to outsource that expertise.
One of us will get in touch with you in the next 24 hours to talk about the next steps.