As an MSP expert, you’ll understand that the field is highly competitive, blisteringly fast-paced, and ever-evolving. You will also understand that the success of your MSP, in an already saturated market, hinges on your employees. Without the right personnel with the appropriate knowledge and skill sets, you will be unable to deliver an exceptional service to your clients which, in the current landscape, is key to survival.
The process of assembling your MSP workforce doesn’t simply begin and end with the hiring process. While seeking exceptional talent is a fantastic foundation, it is only the start. Your employees should feel as though they are working for an MSP that is willing to invest in them and has processes in place that nurture, encourage, and facilitate growth. All of these stem from your core business values and ensuring that the talent within your MSP has the opportunity to develop and train where appropriate.
Why training and development is crucial to your MSP’s success
Your MSP employees aren’t simply the cogs in a machine; they are integral components of your team, on which your success hinges. By offering training and development, you are not only able to attract best-in-class talent, but you are able to strengthen your pre-existing workforce. Ensuring your MSP has a strong development and training program is paramount to your success, and a recent study conducted by Lorman revealed:
59% of millennials claim development opportunities are extremely important when deciding whether to apply for a position.
34% of employees are very satisfied with their job-specific training.
34% of employees who left their previous job were motivated to do so by more career development opportunities.
Over 70% of high-retention employees will leave their company in order to advance their careers.
Retention rates rise 30-50% for companies with strong learning cultures.
74% of employees are willing to learn new skills or re-train in order to remain employable.
Only 29% of employees are very satisfied with the current career advancement opportunities available within their organization.
Training and development are key components of any successful MSP, and the journey begins with you, the decision-maker. In order to implement a culture where employees feel empowered to succeed, you must take the initial steps to facilitate growth and development and equip your workforce with the tools they need to achieve greatness.
SuperOps: Providing your MSP with the tools for success
At SuperOps.ai, we have a wealth of experience working with MSPs to enhance efficiency, boost productivity, and bolster the overall effectiveness of your teams. To find out how SuperOps.ai can help your MSP empower its employees, check out our latest eBook, Empowering Your MSP Employees, today!
