The General Data Protection Regulation (GDPR) is the European Union law implemented by the European Union on 25 May 2018. The regulation replaces the Data Protection Directive 95/46/EC.
GDPR requires organizations to safeguard personal data and uphold the privacy rights of anyone in EU territory. The regulation includes seven principles of data protection that must be implemented and eight privacy rights that must be facilitated. It also empowers member state-level data protection authorities to enforce the GDPR with sanctions and fines.
SuperOps.ai is aware of its obligations as a processor under the GDPR and remains committed to supporting its MSP Partners' and their clients' GDPR compliance efforts.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us at firstname.lastname@example.org.
In certain circumstances, you have the following data protection rights:
As per the GDPR guidelines, if a user decides to exercise their right to have their data deleted or to be “forgotten”, it should be complied with. To help you with such requests, SuperOps.ai has built a Delete user' option. This permanently deletes all user and user-related information in the system.
When the admin clicks the option ‘Delete user’, SuperOps.ai displays a pop-up to confirm the action and to indicate that this action is irreversible. We also provide the admin with necessary information related to the action by providing a hyperlink directing the admin to detailed information in the help center.
As a next step, we will check to see if the Requester was involved in any core activities such as approvals, change requests, etc. If there are no core activities all requester-related data will be permanently deleted. However, the core activities of the ‘Deleted user’ will be retained.
Please note that none of the core activities such as ticket handling, script execution, will be deleted.
You can also find more information at the following website: https://gdpr.eu/
Disclaimer: The information in this document may not be construed or used as legal advice about the content, interpretation, or application of any law, regulation, or regulatory guideline. Customers and prospective customers must seek their own legal counsel to understand the applicability of any law or regulation on the processing of their personal data.