We are not a one-trick pony, but an all-around reliable alternative to NinjaOne
Manage your tickets, assets, documentation, projects and invoices together in one place. Do more, better and faster at a fraction of the cost.
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4 Reasons to Choose SuperOps.ai over NinjaOne
01
Simpler pricing model, unified with no hidden charges
- Unlike NinjaOne, we don’t force you to pay for add-ons to use functionalities at their best.
- Our unified PSA-RMM ensures you do not have to pay for a different PSA tool, which you will have to do with NinjaOne.
- With SuperOps.ai you don’t pay per endpoint. Pay per endpoint adds up, especially when you are scaling your business.
02
Eliminate redundancy and dependency
- Streamline ticketing and billing processes with intelligent alerts and automated workflows.
- Reduce the dependence of your technicians on their leads by using runbooks.
- Manage your clients, projects and invoices under one roof.
- Make your processes lean with SuperOps.ai to help you focus on your strategic goals.
We make it easy to switch from NinjaOne.
Try SuperOps.ai
03
Finding features when needed, without getting lost
- If you have the luxury of time to hunt where your most needed features are buried, we recommend NinjaOne.
- We have to confess SuperOps.ai doesn't have all the features that an MSP might not need or will never use.
- We are a perfect balance of practicality and intuition.
- In SuperOps.ai, you will find what you are looking for in a blink.
04
Customers are our partners
- We don’t make you chase us for getting price quotes or for getting any tech support.
- We don’t build features at our convenience, nor do we cherry-pick or put off your feature requests.
- You prioritize our product roadmap and we build in the open.
- We remain transparent as we don’t see this as a zero-sum game; we want to inspire our competitors to build a platform that is not kludgy too.
We have our customers vouch for us!
It's a simple and intuitive interface. It brings a nice dash of colour. Cosmetic, I know, but to me, it's important to have a platform that you enjoy using. The automation is great...And there is a superb team of very fast responders to help you every step of the way...
Superb and highly developed
Andrew Rowley
Managing Director/IT Consultant, Bright Future Communications Ltd
Built for MSPs of all sizes SuperOps.ai is the simplest way to run your business
For growing MSP companies
- Get 4x more value and make the most of your investment.
- Save up to 75% by switching to SuperOps.ai
*Comparison made only between RMM modules. See our pricing
For scaled MSP businesses
- Improve team efficiency using automated workflows and AI solutions.
- Empower your team to do seamless and efficient work without tool-hopping with our built-in project and client management modules.
FEATURES | | |
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Templates | ||
Runbooks | ||
Project management | ||
Intelligent AI alerting | ||
Automated ticket routing | ||
Automated invoicing segments | ||
Client management | ||
Quote management |
SuperOps.ai is the unified PSA-RMM platform modern MSPs need
Straightforward and accessible
With an intuitive UI design, you don’t need a Ninja to run your business. There’s no learning curve with SuperOps.ai because you will be on the plateau from Day 1.
Simpler pricing model
Don’t spend a fortune on expensive add-ons and essentials packaged as enhancements. Invest in incredible value at a fixed price with SuperOps.ai.
Reliable partner
Not just a software provider, SuperOps.ai is a strategic partner. We build by your accord and deliver support whenever you need it.
Streamline workflow
Find all things you need to run your MSP business in one place. Manage tickets, bill clients, start onboarding projects, and monitor devices all from SuperOps.ai.
Deliver higher quality service
Boost productivity with our industry-first automation features and collaborate effortlessly with various stakeholders to deliver impeccable service.
They said it, not us...
They have got a very inconsistent UI interface. It was sometimes frustrating for my team to figure out how to totally manage the tool.
Ninja support doesn’t go the extra mile if the feature is not implemented. Setting up the backups through the NinjaOne services can be tricky and confusing.
This whole thing is a joke. Failed patch scans do not trigger an health alert. After a support ticket its now on the road map. Amazing. I thougth this is RMM? They actively hide logs from you. I had problems with multiple systems, where patching didn't work. Ninja Activity log came back with ''FAILED' and nothing more. Support answered my ticket and showed me a screenshot of their logs where it clearly stated 'wrong credentials' even with the used username. Is this how Ninja pictures us partner admins working? Opening a ticket every half an hour because the most basic ass things don't work properly?
I talked to them about 2 weeks ago pricing, they price out above datto and automate, took 4 weeks to get pricing I had to chase THEM, still waiting on their backup pricing. Personally, we were a hard pass. If you have to chase sales expect support to be 10x worse.
Ninja has a great fanbase which doesn't want to hear any criticism on "their" product. I find they are too expensive for what they offer. After exploring NinjaOne I never had that "aha!" moment for their cost.
As a longtime Ninja customer, Ninja is trying to be a PSA before they are a feature-complete RMM and they suck at it. Ninja is bad at everything that isn't RMM, and they're bad at some RMM things too. I would recommend using a real PSA-RMM.
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