Manage your tickets, assets, documentation, projects and invoices together in one place. Do more, better and faster at a fraction of the cost.
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Simpler pricing model, unified with no hidden charges
Eliminate redundancy and dependency
We make it easy to switch from NinjaOne.
Finding features when needed, without getting lost
Customers are our partners
It's a simple and intuitive interface. It brings a nice dash of colour. Cosmetic, I know, but to me, it's important to have a platform that you enjoy using. The automation is great...And there is a superb team of very fast responders to help you every step of the way...
Managing Director/IT Consultant, Bright Future Communications Ltd
Intelligent AI alerting
Automated ticket routing
Automated invoicing segments
Straightforward and accessible
With an intuitive UI design, you don’t need a Ninja to run your business. There’s no learning curve with SuperOps.ai because you will be on the plateau from Day 1.
Simpler pricing model
Don’t spend a fortune on expensive add-ons and essentials packaged as enhancements. Invest in incredible value at a fixed price with SuperOps.ai.
Not just a software provider, SuperOps.ai is a strategic partner. We build by your accord and deliver support whenever you need it.
Find all things you need to run your MSP business in one place. Manage tickets, bill clients, start onboarding projects, and monitor devices all from SuperOps.ai.
Deliver higher quality service
Boost productivity with our industry-first automation features and collaborate effortlessly with various stakeholders to deliver impeccable service.
They said it, not us...
They have got a very inconsistent UI interface. It was sometimes frustrating for my team to figure out how to totally manage the tool.
Ninja support doesn’t go the extra mile if the feature is not implemented. Setting up the backups through the NinjaOne services can be tricky and confusing.
This whole thing is a joke. Failed patch scans do not trigger an health alert. After a support ticket its now on the road map. Amazing. I thougth this is RMM? They actively hide logs from you. I had problems with multiple systems, where patching didn't work. Ninja Activity log came back with ''FAILED' and nothing more. Support answered my ticket and showed me a screenshot of their logs where it clearly stated 'wrong credentials' even with the used username. Is this how Ninja pictures us partner admins working? Opening a ticket every half an hour because the most basic ass things don't work properly?
I talked to them about 2 weeks ago pricing, they price out above datto and automate, took 4 weeks to get pricing I had to chase THEM, still waiting on their backup pricing. Personally, we were a hard pass. If you have to chase sales expect support to be 10x worse.
Ninja has a great fanbase which doesn't want to hear any criticism on "their" product. I find they are too expensive for what they offer. After exploring NinjaOne I never had that "aha!" moment for their cost.
As a longtime Ninja customer, Ninja is trying to be a PSA before they are a feature-complete RMM and they suck at it. Ninja is bad at everything that isn't RMM, and they're bad at some RMM things too. I would recommend using a real PSA-RMM.
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