MSP

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A guide to high-quality network design for MSPs

Every network is different and so is every client. As an MSP, how can you maintain standards while tailoring your solutions to a client’s specific needs? 

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Importance of cyber resilience in 2021 and beyond

Many cybersecurity pundits will tell you that it is not a question of whether you will be hacked but when.  Cyber resilience is all about planning for contingencies and various levels of failure(s).

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Mental health and MSPs — it's time to break the silence.

Working in the MSP industry can be really stressful, even more so when the entire world shuts down and you have to work from home.

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What type of MSP software buyer are you?

Growing your MSP means taking stock of where you are at this moment and owning it.

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Crafting a successful social media strategy for your MSP

Social media has become an integral part of our lives, bringing both our personal and professional lives together.

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How to become a cloud-first MSP

If you’re an MSP and haven’t been under a rock, you probably have a pretty good idea that cloud computing is here to stay.

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Break-up with break/fix-the new age MSP way!

With companies popping up everywhere and tech being at the center of it, the need to effectively manage their IT needs is now more than ever.

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Mistakes to avoid when creating backups

There are a lot of different ways to mess up a backup solution for a client.

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Getting started with AIOps for MSPs

Artificial intelligence or AI has become much more than a buzzword in the IT industry over the last few years.

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MSP marketing, powered by communication and commitment

Marketing—this word is akin to a fever dream for a lot of managed service providers out there.

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New client onboarding checklist for MSPs — the only one you will need

It’s an exciting thing to land a new managed service client. You want to make sure that they have a great experience right out of the gate with your company.

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Reinventing managed services

The pandemic came and changed the dynamics of the world’s business environment. Needless to say, MSPs had to make changes to their operations as well.

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How to step up and shine as a service desk manager

Well, it happened; you got the promotion! You are now the service desk manager (SDM)!

5 mins

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Rethinking your decision to join a startup? Here's what you need to know

"SuperOps.ai? I haven't heard of it. Wouldn't it be better to join a big MNC like TCS, CTS, or Wipro?" "Are you sure you'll get your salary on time?" "What if the investors pull the plug and the company shuts shop? Do you have a backup plan?" "You have a family to take care of. Are you sure you want to take up a high-risk opportunity?"

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Why it is never too early to hire a marketer for your startup

The internet is rife with advice on when startups must hire their first marketer.