Set up automation that mimics the changing needs of your team and clients
Intelligent ticket routing so every client request is assigned to the right technician for the job
Calculate billing hours accurately and send invoices on time automatically
A sure-shot route to your customer's heart
By adding a layer of automation to your ticketing process, you can reduce the work in incident identification, triage, and assignment — all this while helping your technicians to focus on problem resolution and root cause remediation.
Intelligent alerting because who has the time for false alarms
Obviously, you’re not manually monitoring your assets 24x7. And, you’ve got so many assets to monitor that you couldn’t even if you wanted to. It's easy to miss the unusual. SuperOps.ai monitors your assets and notifies you immediately when something unusual happens with your clients' IT assets.
Set your new technicians up for success
New technicians need help learning what they need to do and how they need to do it. Using runbook automation for all your policies and procedures, you can get your technicians up and running from day one and stay efficient.
Track billable hours without hassle
You can set up automation to calculate various charges and combine them all into a single concise invoice. You can take this a step further by automatically invoicing clients to save time and eliminate errors.
One of us will get in touch with you in the next 24 hours to talk about the next steps.