Looks like a modern messaging app but works like a service desk. Every ticket comes packed with all the details and context you need to resolve more clients' issues faster.

There's only so much your technicians can keep track of, says everyone, but we have better ideas. Our technician-first approach lets your technicians visualize work across tickets, projects, and clients assigned to them. They can now plan their work better and stay productive.

Runbooks — because your technicians need to know what to do, what approvals they need, and what they should say to a client. We layered it with intelligent automation so you can get done with work faster. But we didn't stop with just that. You can create custom rule-based workflows to run your processes on autopilot and take the mundane out of repetitive tasks. Oh, and did we mention we have intelligent ticket routing that sends support tickets on their merry way to the right technician?

Get a holistic view of all your client and prospect information such as contact details, payment status, invoices, documents, files, and conversations.

Organize your documents efficiently without compromising on transparency or consistency. You have complete control over who can access which document and when. Our well-organized password management system comes with granular controls that ensure there are no data leaks or risks.

Get a bird's eye view of which projects are on track, which ones are falling behind, and what your technicians are working on. It's great for status reviews, real-time updates, and prioritizing tasks. Kanban view for projects helps you visualize work because optimization of resource utilization is key to productivity. You can even group tasks into milestones to get work done faster without switching tabs or tools.