Technician-first service desk to drive
up your productivity

Looks like a modern messaging app but works like a service desk. Every ticket comes packed with all the details and context you need to resolve more clients' issues faster.

https://media.graphassets.com/4vHPjz9RM2n5EkE6oWIk

Create

You can create requests on behalf
of your clients, assign and reply
to them. You can even add ticket followers to keep your them
in the know.

https://media.graphassets.com/VoiNRvO2Rv1fNYprk0YK

Format

Our rich HTML editor lets you format your responses, attach documents, files, just like you would in your email.

https://media.graphassets.com/bMbsHPrNQEGgWGTm0ss3

Triage

Intelligent triaging automates
ticket assignment to the right technician based on the subject
line or the mailbox they arrive to.