Technician-first service desk to drive up your productivity
Looks like a modern messaging app but works like a service desk. Every ticket comes packed with all the details and context you need to resolve more clients' issues faster.
Create
You can create requests on behalf of your clients, assign and reply to them. You can even add ticket followers to keep your them in the know.
Format
Our rich HTML editor lets you format your responses, attach documents, files, just like you would in your email.
Triage
Intelligent triaging automates ticket assignment to the right technician based on the subject line or the mailbox they arrive to.