Operations

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ITOps — what it means and what you should know

IT is the machinery behind any modern company’s services and operations.

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Importance of reporting in managing your MSP business

There is a lot to keep track of when managing your MSP. You need to make sure that your service offering is strong and that you are consistently meeting SLAs.

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Endpoint monitoring and management

As we move forward into 2021, despite all the changes that the WFA (Work from Anywhere) shift has wrought, most of us consider desktops and laptops the most vulnerable targets.

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Having trouble pricing a solution per user? Here's what you need to do.

If you’re a managed service provider there are a lot of different ways to price your services.

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Building your dream team for your MSP business

It's exciting when your MSP starts to grow. It's even more challenging when you realize that you can't do it all yourself.

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Standardizing the service stack

One of the more commonly repeated tropes you will encounter as an MSP is the need to standardize your “stack,” that is, your offerings and the tools you use to deliver them. Like many of these aphorisms, there is some real wisdom here, but things are never as simple as thought leaders would have you believe. With that in mind, we can look at this admonition in a bit more detail to see why it is worth the effort to achieve.

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Building a rock-solid MSP tech stack

There are a lot of things to think about when starting or growing your MSP. One important topic that shouldn’t be overlooked is building a rock-solid MSP tech stack.

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Business resilience for MSPs

The concept of business continuity plans has been around since the 1970s. It was developed as a means to minimize technical and operational difficulties after a hazard.

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Firewall management in 2021

A few years ago, many MSPs were happy enough to place a firewall, set it up, and walk away.

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Why the hosted model makes more sense for growing MSPs

Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.

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The impact of AI on MSPs and what to expect in 2021

Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.

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Driving the hardware replacement cycle

As we pass our “Coronaversary” this week, the issue that has captured the attention of our clients is the need for enhanced IT security. The equipment replacement cycle has taken retrograde steps. It is time to take a look at what drives the replacement cycle and what impedes it.

SUGGESTED STORIES

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Reinventing managed services

The pandemic came and changed the dynamics of the world’s business environment. Needless to say, MSPs had to make changes to their operations as well.

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IT asset management and IT documentation — a brief introduction

A present-day MSP manages various kinds of assets in its clients' IT environments.

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Rethinking your decision to join a startup? Here's what you need to know

"SuperOps.ai? I haven't heard of it. Wouldn't it be better to join a big MNC like TCS, CTS, or Wipro?" "Are you sure you'll get your salary on time?" "What if the investors pull the plug and the company shuts shop? Do you have a backup plan?" "You have a family to take care of. Are you sure you want to take up a high-risk opportunity?"