Esther Shein

Contributing writer

Esther Shein is a longtime freelance tech/business writer who has been covering MSPs since 2013.


Why the hosted model makes more sense for growing MSPs

Remote monitoring and management (RMM) tools, closely followed by professional services automation (PSA) tools, are an MSP’s bread and butter. RMM plays an integral role in helping IT professionals monitor and manage clients’ endpoints and networks, deliver service and track issues.

3 min

The impact of AI on MSPs and what to expect in 2021

Fueled by the constant desire to unlock more operational efficiency, artificial intelligence continues to penetrate into companies in most industries, and managed services is no different.

How managed service providers can delight customers and improve retention

In a market that remains hot during the pandemic, it’s a good time to work more closely than ever with your customers, some of whom may be struggling to keep their heads above water.

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