A sneak peek at what's up and out in SuperOps.

Get a concise summary of all that's happened in a ticket with AI. Send quick, contextual emails to clients and vendors using AI.

Secure your clients from a host of cyber threats with AI-powered cybersecurity by Guardz.

Gain granular insights into how efficiently your resources are being used and how well your clients are performing. Leverage this report to manage your resources better, improve service quality, and drive profitability.

We now support monitoring for 8 more network device types. You can start monitoring these devices by creating custom monitors. 

You can easily discuss specific issues or plans with external partners regarding tickets, quotes, projects, or invoices - all from the convenience of your mobile device.

Support for: user-group and usage-based contracts; upfront, advanced, and delayed invoice schedules; custom contract application; billing reconciliation, and more.

Splashtop configurations at the policy/group level, agent system tray icon configurations at the policy/ group level, and the ability to add more conditions and client custom fields to asset grouping filters.

ESET integration for multi-layered antivirus protection.

Monitoring for additional network device types such as NAS, WAP, VoIP, IP camera, UPS, and server.

See a log of all activities that happened within a ticket.

Get business insights on time saved, increase in billable hours, and revenue growth.

Tighter integrations with Pax8 and bookkeeping tools for better billing.

View ticket details and properties in the ticket list view, and pin ticket columns. Show, hide, and search ticket properties. Track and reduce agent collisions, auto-refresh ticket views, view ticket audit logs, and print tickets.

Ensure real-time communication, faster resolution, and improved client satisfaction with in-product chat.

Test device reachability and improve network diagnostics with ICMP ping.

Onboard servers and workstations with network discovery (not limited to network devices).

We're building a new framework that's focused on automation, scalability, and efficiency with policy categories, policy inheritance, ability to turn on/off policies, and more.

Stop the platform from sending alerts for server downtime and other expected events during maintenance windows.

Billing automations, default and custom SLAs, and service items bundling to empower break-fix MSPs to achieve predictable revenue.

Experience Runbooks in their most seamless, integrated avatar yet.

Enhanced protection for all digital assets with Sophos Managed Detection and Response.

See how profitable your clients are for you based on resource utilization, cost, and revenue.

Deeper integration with Acronis for full-feature data backup, recovery, and protection.

Resolve network issues faster and stay on top of network devices' performance with remote troubleshooting and reporting.