IT providers used to deliver services via a break-fix model, i.e., customers would contact the IT technician in case of a problem. The IT technician would then visit the server's physical location to debug or troubleshoot the system.
Fast forward, IT management companies gravitated towards remote monitoring and management (RMM) that enabled them to be more proactive (and less reactive) in their approach, by regularly monitoring the physical systems or servers to prevent any issue before it arises.
Now, in 2022, companies are moving towards RMM automation to achieve enhanced IT management efficiency and increased security apart from mere management of endpoints.
RMM Automation helps MSPs and IT service providers automate or streamline the grunt work involved in remote monitoring. Through RMM automation, you can automate recurring tasks such as creating service tickets, installing patches, responding to tickets, and more. RMM automation thus helps MSPs save a lot of time and effort in instances that don't require an IT technician's physical presence and intervention.
RMM Automation enables this by collecting and analyzing data from all endpoints in order to ensure these resources are in full health and capabilities. During the maintenance process, RMM automation helps MSPs and IT providers run software tools, managing updates, running scripts, and connecting to a user's machine to troubleshoot and fix problems—entirely remotely.
MSPs can immensely benefit from RMM automation when it comes to:
Fixing potential issues in real-time.
Saving time and effort spent on routine tasks.
MSPs can mainly apply the capabilities of RMM automation in these three broad contexts:
Real-time health status monitoring and notifications: RMM automation ensures that the IT technicians are on top of the health and performance of all the remote systems, computers, networks, and servers round the clock. With the help of automation-powered RMM software, technicians can receive notifications and alerts in real-time so that the problem can be proactively resolved. It provides technicians with the ability to create automated workflows to handle the notifications and alerts, and generates automated reports for complete transparency and visibility into inventory resources, compliance, and network activities.
Remote system remediation and maintenance: Tasks like deploying tolls or software, managing system or software updates, running relevant scripts, and connecting to laptops to resolve minor issues can all be automated using RMM automation without disrupting the existing process. With RMM automation, MSPs are able to manage and maintain remote endpoints with much ease.
RMM automation provides a strong competitive edge to businesses, such as keeping the systems up and running 24*7, establishing market credibility, and administering their IT operations. Remote RMM enables the following for MSPs:
Complete visibility control over the network.
Ability to manage all IT operations from a single dashboard.
Elimination of time-consuming recurring tasks.
Increased productivity.
Proactive support to businesses and lesser disruption and downtime.
As mentioned earlier, RMM automation successfully automates various routine yet essential tasks. Doing so frees up a lot of time for IT technicians, which allows them to focus on more important matters. It also significantly lowers the downtime of systems since all the IT technicians associated with a particular system or a server are kept up-to-date with all the important alerts. While a complex issue would still require IT technicians to visit the client's site physically, most of the minor problems can be easily handled by RMM automation.
Another benefit of RMM automation is that the entire experience is customized for the MSPs. So, all alerts and notifications are tailored to each client’s needs. This way, the MSPs can proactively address any issues regarding infrastructure, system performance, cloud infrastructures, and routers.
RMM automation gives MSPs a chance to take their security up a notch. Security features that RMM automation can provide include alerts for anomalies, automated patch management, antivirus deployment, antivirus updates, OS backup and updates, and more. All tasks are crucial for keeping the systems up to date. However, these tasks don't require much physical intervention and can be automated for better results and enhanced security.
Automating security services offers utmost consistency and ensures that all the networks and applications are safe and secure. This provides MSPs confidence that the entire environment is being wholly managed and nothing is falling through the cracks. Further, RMM automation completely removes the risk of human error, ensuring there are no deviations from the security policy's design.
If you are an MSP who wishes to run your tasks smoothly and strategically, it's time to look for RMM automation. With a robust, well-rounded RMM tool that facilitates automation, you will be able to serve your clients and manage their crucial IT infrastructure in ways unparalleled!
As more companies - especially those operating in the legacy domains of finance, banking, insurance, and healthcare - move towards digitization and utilize the powers of computing, the need for RMM Automation will continue to increase. Not always do teams have the bandwidth to manage all the IT tasks manually, in which cases, RMM automation will be a game-changer.
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