Why MSPs should stop focusing on tools they use

Show notes
  • The secret that lets James run an MSP services company
  • Why the concept of 'business hours' is over, and how MSPs should operate for the 24x7 demand.
  • How MSPs can leverage productivity, cybersecurity, and efficiency to get a seat at the client's table (and sell more).
  • One piece of advice for MSPs to thrive in 2020 and beyond.