Alongside MSP software, the hardware is another crucial component of an MSP's technology stack. There are workstations, network equipment, servers and storage, printers, and telephony solutions. The hardware you choose to use will depend on the kind of services you offer. For instance, a small MSP may not require an advanced telephone system. That said, despite what the hardware stack looks like, here are a few things to bear in mind.
- When looking for hardware suppliers, choose vendors who deliver faster.
- Ensure they provide reliable warranty and repair services.
- Have a stock of common hardware components handy.
The MPS tool stack has a variety of tools. Products and services are plentiful, and new offerings seem to pop up every so often. To make things worse, MSP tools seldom work in isolation. Monitoring, management, ticketing, and billing systems must work together to maximize efficiency. This means the two pillars of your tool stack — PSA and RMM — should be a unified software solution.
To address this need for coordinated systems, bigger vendors in the market have pushed for consolidation through mergers and acquisitions. This has resulted in a web of frequently changing integrations. While this might be beneficial to the vendors themselves, it isn't the best solution for MSPs. Remember, unified > integrated.
Choosing the right tech stack for your MSP business is not an easy decision. Within each of these software categories listed above, there are plenty of options to choose from. It's important to spend enough time picking the right tools and ensuring that their cost, functionality, and integrations align with your MSP business goals. In fact, you are stacking your business' success, reputation, and profitability on the tools you use.