CHAPTER 2

Two software pillars of MSPs

PSA software

One of the biggest benefits of PSA (professional services automation) software is it can bring various aspects of your business operations such as CRM (customer relationship management), help desk, etc. under one umbrella. It boosts your business operations by automating tasks related to customer management, ticketing, billing, etc. No matter the size of your MSP business, with the right PSA software you can manage a huge number of clients and users.

RMM software

The RMM (remote monitoring and management) software is important to run the key components of managed services such as proactively monitoring, managing, and troubleshooting. It eliminates the need to travel to client sites every time a task arises, such as troubleshooting software on a server or checking log files. It allows you to streamline and automate these tasks to provide better and scalable services to clients. By integrating the RMM to other tools such as antivirus, backup, etc., it turns into a single pane of glass from where you can manage all these services.

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