Sourav Borah

Content Marketer

Storyteller. Traveler. I write about things I love and believe in.

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AUTHOR STORIES

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Getting started with AIOps for MSPs

Artificial intelligence or AI has become much more than a buzzword in the IT industry over the last few years.

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MSP marketing, powered by communication and commitment

Marketing—this word is akin to a fever dream for a lot of managed service providers out there.

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Reinventing managed services

The pandemic came and changed the dynamics of the world’s business environment. Needless to say, MSPs had to make changes to their operations as well.

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ITOps — what it means and what you should know

IT is the machinery behind any modern company’s services and operations.

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IT asset management and IT documentation — a brief introduction

A present-day MSP manages various kinds of assets in its clients' IT environments.

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Patch management — a quick introduction

A patch is a change to existing software, usually to improve usability and security. It plays an important role in increasing a software product’s longevity and ensures that the product lives up to current standards. Patch management makes the deployment of patches easier.

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