Christopher Barber is the CEO and self-proclaimed Chief Nerd of Cheaper Than A Geek®, an MSP located halfway between Baltimore and Washington DC that specializes in serving the smallest of the SMB community — typically firms with under 10 employees. Barber started his firm to emphasize phenomenal customer service and has thereby won more awards for customer service than all other MSPs in the tri-state region.
7 ways how managed service providers can enhance customer experience
As many of you know, customer service is the new battleground for managed service providers (MSPs). It drives both your client retention and referral generation. Like everything else we do, having systems built around customers will make it work with repeatable, measured success.